Terms of service

Last Updated: June 2026

Welcome to our website. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.

1. Acceptance of Terms

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use our website and place orders.

3. Product Information

We strive to ensure that all product descriptions, images, prices, and availability information are accurate. However, we do not guarantee that all information is error-free and reserve the right to correct any errors without prior notice.

4. Pricing and Payments

All prices are listed in Pakistani Rupees (PKR).
We reserve the right to change prices at any time.
Orders will only be processed after successful verification of payment details or order confirmation.

5. Order Acceptance

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

Product unavailability
Pricing errors
Suspected fraudulent activity
Incorrect customer information

6. Shipping and Delivery

Delivery times provided on our website are estimates only. We are not responsible for delays caused by courier services, weather conditions, public holidays, or other circumstances beyond our control.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and designs, is the property of our company and may not be copied, reproduced, or distributed without written permission.

8. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of the website.
Submit false or misleading information.

9. Limitation of Liability

We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

10. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy available on our website.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

12. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of Pakistan.

13. Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: zivobaystorepk@gmail.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM