Shipping policy

Last Updated: June 2026

Thank you for shopping with us. We are committed to delivering your orders safely and efficiently across Pakistan.

1. Order Processing

Orders are processed within 1-2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
We reserve the right to delay processing in case of unforeseen circumstances.

2. Delivery Time

Estimated delivery times are:

Major Cities: 2-5 business days
Other Cities and Remote Areas: 3-7 business days

Please note that delivery times are estimates and may vary depending on your location and courier service availability.

3. Shipping Charges

Shipping charges will be displayed at checkout, if applicable.
We may offer free shipping promotions on selected products or order values from time to time.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number via SMS, email, or WhatsApp, allowing you to track your shipment.

5. Delivery Attempts

Our courier partners may make multiple delivery attempts. If the customer is unavailable or provides incorrect contact information, the order may be returned to us.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service in most areas of Pakistan. Customers are requested to ensure that the provided contact number and shipping address are accurate.

7. Delayed or Lost Shipments

While we work closely with our courier partners, we are not responsible for delays caused by:

Weather conditions
Public holidays
Natural disasters
Courier operational issues
Incorrect shipping information provided by the customer

If your shipment appears delayed or lost, please contact our support team for assistance.

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for orders delivered to incorrect addresses provided by the customer.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: zivobaystorepk@gmail.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

We appreciate your trust and look forward to serving you.